Eligibility Window
Returns are accepted within 30 days of delivery for U.S. orders. Items must be shipped back within 10 days after your return is approved.
Returns & Refunds
Return & Refund Policy
We want every Sophia Jade purchase to feel effortless and confident. This policy outlines clear timelines, eligibility requirements, and how we handle exchanges or issues so you can shop with trust.
Condition Requirements
Apparel and accessories must be unworn, unwashed, with original tags and packaging intact. Footwear must be returned in the original box.
Beauty & Personal Care
For safety and hygiene, skincare, makeup, and personal care items are final sale unless they arrive damaged or incorrect.
Refund Timing
Refunds are issued to the original payment method within 5–7 business days after inspection. Bank processing may take additional time.