Shipping Policy
We process and ship orders with care from our U.S. fulfillment partners. The information below outlines timelines, delivery methods, and how to get support if anything changes.
Order processing
1–2 business days, Monday–Friday (excluding U.S. holidays).
Domestic shipping
Standard and expedited shipping options at checkout.
Estimated delivery times begin after processing is complete. At checkout, you’ll see the exact methods available for your destination.
Once your package ships, we’ll email a tracking link. Updates may take up to 24 hours to appear after label creation, especially during high-volume periods.
If tracking has not updated after 48 hours, please contact us and we will work with the carrier to resolve it.
Please verify your shipping address at checkout. We are not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us as soon as possible so we can update it before shipment.
While we strive to meet every estimate, delays can occur due to weather, carrier capacity, or peak season demand. If your delivery is delayed, our team will keep you informed and provide next steps.
By placing an order with Sophia Jade, you agree to this Shipping Policy. We may update this page to reflect operational improvements or carrier changes.
